Support

 

We’re here for you.

You can reach us no matter where you are in the world.

 

Phone:

330-523-5215

Fax:

330-523-5212 (Sales/Mfg)

330-523-5212 (Corp)

Email:

bluelevel@blueleveltechnologies.com

 
Skype Name:

BlueLevelTech

 

 

Make an Inquiry

 

We promise a same-day response to weekday inquiries received by

noon Central Standard Time. Inquiries sent later in the day or on weekends

will be answered on the following business day.

 

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Additional Info

 

 

 

 

"The technical support and the assistance you provided our electrical contractor installing the Model WC sensors really sold them on your product and company. I know you will do more business with them, and us, in the future."

The Golden Parachute

Each BlueLevel Technologies product is backed by our Golden Parachute support program. If you are the initial purchaser and purchased the product directly from BlueLevel Technologies, this support program applies to you!

 

The Golden Parachute support program provides you with 90 days to evaluate the product purchased. Within this timeframe the unit may be returned for any reason and you may request a replacement or a credit issued to your account for the cost of the equipment as shown on your invoice from BlueLevel Technologies.

 

In addition, all BlueLevel Technologies products are covered by our industry-leading 2-year limited warranty. This applies to every owner of BlueLevel products, even if you are not the initial purchaser.

 

 

Warranty

Summary:

Unless specified otherwise in the product Instruction manual document, each BlueLevel Technologies product is backed by our industry-leading 2-year limited warranty. Should you experience a problem with one of our products, deemed by our factory to be a product failure covered by our warranty, for a period of 2-years from the date of shipment from our factory we will repair the unit at our factory or provide you with a replacement unit or sub-assembly replacement at our discretion. A return authorization number must be obtained from a BlueLevel Technologies customer service technician BEFORE returning any unit . Refer to the below details for more information.

 

2-Year Limited Warranty Details:

We warrant BlueLevel Technologies products to be free from defects in workmanship and materials when operated under normal conditions and in accordance with nameplate characteristic limits. Products must be installed and maintained in accordance with BlueLevel Technologies installation, operation and maintenance instructions. Users are responsible for the suitability of the products to their application. There is no warranty against damage resulting from misapplication, improper specifications, or other operating conditions beyond our control. Claims against carriers for damage in transit must be filed by the buyer. This warranty shall be in effect for a period of twenty-four months from the date of shipment.

 

THIS WARRANTY SHALL BE IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

 

BlueLevel Technologies will repair or replace, at its option, any product which has been found to be defective and is within the warranty period, provided that the product is shipped, with previous factory authorization, freight prepaid, to the factory in Sterling, Illinois, U.S.A., or to the nearest service station. BlueLevel Technologies is not responsible for removal, installation, or any other incidental expenses incurred in shipping the products to or from BlueLevel Technologies. BlueLevel Technologies’ liability under this warranty shall be solely limited to repair or replacement of the products within the warranty period, and BlueLevel Technologies shall not be liable, under any circumstances, for consequential or incidental damages, including, but not limited to, personal injury or labor costs. Under no circumstances will BlueLevel Technologies be responsible for any expense in connection with any repairs made by anyone other than the factory or an authorized service station, unless such repairs have been specifically authorized in writing.

 

 

 

BlueLevel Technologies, Inc.   |   bluelevel@blueleveltechnologies.com   |   Phone: 330-523-5215   |   Fax: 330-523-5212

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